Privacy Policy

TC Northwest™ ("we," "us," or "our") operates the TC Northwest™ platform, a web-based transaction coordination tool designed for real estate professionals in the Pacific Northwest. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website and services (collectively, the "Service"). By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Account Information

When you create an account, we collect your first name, last name, email address, phone number, NWMLS LAG number, and real estate license number. Anyone may create an account on the Service. To join a collaborative workspace ("Space"), you must be invited by the Space owner or an administrator of that Space.

1.2 Profile Information

You may optionally provide a profile picture, public phone number, and public email address. Office Agent Profiles within a Space may also contain your professional details such as firm affiliation and contact information.

1.3 Transaction Data

In the course of using the Service, you and other users in your Space may enter real estate transaction data including but not limited to: property addresses, MLS numbers, purchase prices, earnest money amounts, financing details, closing dates, contract timelines, contingency deadlines, and related notes. This data also includes contact information for transaction participants such as buyers, sellers, brokers, escrow officers, and lenders.

1.4 Payment Information

Subscription payments are processed through Stripe, Inc. We do not store your full credit card number, CVV, or card expiration date on our servers. Stripe collects and processes your payment information in accordance with their own Privacy Policy. We retain only your Stripe customer identifier and subscription identifier for billing management purposes.

1.5 Uploaded Files

Documents and images you upload to the Service (such as profile pictures or transaction-related files) are stored using Amazon Web Services (AWS) S3 cloud storage. File metadata (file name, type, size, and storage reference) is stored in our database.

1.6 Automatically Collected Information

When you use the Service, we may automatically collect certain technical information, including your IP address, browser type, device type, operating system, referring URLs, and pages visited. We use analytics tools to understand how the Service is used and to improve its performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service, including managing your account, processing transactions, and facilitating collaboration within Spaces.
• To process subscription payments and manage billing through our payment processor, Stripe.
• To communicate with you about your account, respond to inquiries, and provide customer support.
• To send operational notifications related to your transactions, tasks, and deadlines.
• To improve the Service, including analyzing usage patterns and fixing bugs.
• To enforce our Terms of Service and protect the security and integrity of the Service.
• To comply with legal obligations and respond to lawful requests from authorities.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 Within Your Space

Information you enter into the Service, including transaction data and contact details, is visible to other members of the same Space according to the access controls and roles configured by the Space owner. This is fundamental to the collaborative nature of the Service.

3.2 Service Providers

We use third-party service providers to operate the Service. These providers have access to your information only to the extent necessary to perform their functions and are obligated to protect it. Our key service providers include:

3.3 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Service before your information becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Transaction data associated with a Space is retained for the duration of the Space's active subscription. If you request account deletion, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, accounting, or compliance purposes. Archived transaction files may be retained for up to 7 years in accordance with real estate record-keeping best practices.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure authentication via OAuth, and access controls within the application. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may update or correct inaccurate information through your account settings or by contacting us.
• Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
• Data Portability: You may request your data in a structured, commonly used format.
• Opt-Out: You may opt out of non-essential communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

The Service uses cookies and similar technologies for essential purposes, including maintaining your authentication session and remembering your preferences. We use a session cookie to keep you logged in to the Service. We may also use analytics cookies to understand how the Service is used. You can control cookie settings through your browser, but disabling essential cookies may prevent you from using the Service.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.

9. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page and updating the "Effective Date" at the top. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: